Payment and Refund Policy of Oaklands Dental Clinic
Our payment and refund policy are as slated. When you come into Oaklands Multispecialty Dental Care Center and have agreed to see your dentist, you will be required to make a payment of three thousand Naira(N3,000), this will cover your patient folder fee, consultation fee, and appointment card. This payment is a policy that is non-refundable.
Once you have seen your dentist and agreed to accept your treatment plan, we request you leave a 70% deposit if you want to reschedule your appointment, due to impatience, too many patients, or personal reasons.
If and when booked, ensure to keep to your appointment, else you will pay 20% extra of your treatment cost. This is non-refundable if you choose not to attend the appointment.
Payment and Refund policy for non-advanced procedures:
When you book your dental appointment in the clinic after agreeing with your dentist, we will need to take full payment for the treatment. However, if you are to return in less than 1 week, you can pay 50% upfront.
Full Payment is needed in order for your precious time to be scheduled most efficiently if you move to above 2 weeks. This will help you to actually get the appointment time you require easier and be attended to without being in a hurry by the dentist
NO CHEQUES PAYMENTS:
We do not accept cheques. This is due to our bank stopping processing them, especially in this period of COVID-19 pandemic.
OTHER MEANS OF PAYMENTS
- Bank transfer
- Acceptance of your card with an agreement to permit one of the staff to make a withdrawal.
- Carryover of underpayments into your next dental appointment.
PAYMENTS AND REFUND POLICY DUE TO CANCELLATION:
Appointments canceled less than 2 working days (48 hours) beforehand, will attract a charge, and deposits will be retained by the practice, regardless of the reason for cancellation.
Cosmetic Payment and refund Policy
All advanced cosmetic treatments – Braces, veneers, root canal treatments, teeth whitening, crowns, and bridges made will be paid for in advance and completely, at the point of finalizing with your dentist. This could be done with a credit card, debit card, or cash.
Short-notice cancellations and failed appointments are very costly and destructive to our Practice.
However, we have decided to keep our prices at our current level, as it seems unfair to penalize our patients who are good attenders, by raising our prices to cover the cost of these failed appointments.
We respectfully request your understanding and co-operation in this matter.
Please note that if a minimum of 48 hours cancellation notice is given, the payment will be allocated to your next booking or refunded in full.